SafeHer ("we," "our," or "us") is a personal safety application developed and operated by SafeHer Technologies Private Limited, registered in India. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use the SafeHer mobile application and associated services (collectively, the "Platform").
By downloading, installing, or using SafeHer, you agree to the practices described in this Policy. If you do not agree, please uninstall the application and discontinue use.
Plain-language summary: We collect only what is necessary to keep you safe. We do not sell your data. We do not share it with advertisers. Your audio and video recordings are encrypted and exist solely to protect you.
This Policy complies with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules") and applicable provisions of the Information Technology Act, 2000, and is designed to align with the Digital Personal Data Protection Act, 2023 ("DPDPA") as it comes into force.
When an SOS event is triggered, we additionally collect:
Important: Emergency recordings begin only upon SOS trigger. They are never collected during normal app usage. A 5-second cancellation window is provided before any alert or recording is finalised.
| Purpose | Legal Basis |
|---|---|
| Authenticating your account via Google OAuth | Performance of contract |
| Displaying your current location address | Explicit consent (GPS permission) |
| Sending SOS alerts to your emergency contacts via WhatsApp | Vital interests / explicit consent |
| Capturing and storing audio/video evidence during active SOS events | Vital interests / explicit consent |
| Syncing local data to cloud during poor connectivity | Performance of contract |
| Providing safety blog content, legal rights information, and safety notifications | Legitimate interest |
| Diagnosing crashes and improving app performance | Legitimate interest |
We do not use your data for advertising profiling, sale to data brokers, political messaging, or any purpose not listed above.
We do not sell, rent, or trade your personal information. We share data only in the following limited circumstances:
When SOS is triggered, your GPS coordinates and a safety alert message are shared with the emergency contacts you have designated. You control who these contacts are at all times.
We engage third-party processors to operate the Platform. All processors are contractually bound to data protection obligations consistent with this Policy:
We may disclose data to law enforcement, courts, or government authorities where required by applicable Indian law (including court orders, warrants, or statutory obligations), or where disclosure is necessary to prevent imminent harm to life or safety.
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, which will remain bound by this Policy or a policy no less protective.
We may share de-identified, aggregated statistics (e.g., number of SOS events by city) with NGO partners or institutions for safety research. No individual can be identified from such data.
Audio and video captured during SOS events represent the most sensitive data we handle. We treat this data with maximum care:
Location is core to SafeHer's safety function. Here is how we handle it:
We do not build or sell location profiles. Historical location data not associated with an SOS event is not retained beyond the current session.
SafeHer offers a dedicated parental control mode for users aged 8–18. The following additional protections apply:
If you believe a minor's account has been created without appropriate consent, please contact us immediately at privacy@safeher.qudex.in.
| Data Type | Retention Period |
|---|---|
| Account profile (name, email, age) | Until account deletion, + 30 days |
| Emergency contact list | Until edited or account deleted |
| SOS event logs (timestamps, actions) | 12 months |
| Audio / video evidence from SOS events | 90 days (extendable on written request for legal proceedings) |
| Background location data (non-SOS) | Not retained beyond session |
| Crash / analytics data (anonymised) | 12 months |
| Deleted account data | Purged within 30 days of deletion request |
We implement industry-standard security measures appropriate to the sensitivity of your data:
No system is perfectly secure. While we take every reasonable precaution, we cannot guarantee absolute security. You should use a strong, unique password for your Google account and keep your device locked.
Under applicable Indian data protection law, and consistent with global best practices, you have the right to:
To exercise any right, email us at privacy@safeher.qudex.in with your registered phone number and the nature of your request. We will respond within 30 days.
As required under the IT Act and SPDI Rules, we have designated a Grievance Officer:
Name: Chirag Joshi
Email: grievance@safeher.qudex.in
Response time: Within 30 days of receipt of grievance
The SafeHer app may include links to external resources (such as legal rights information or NGO websites) and integrates third-party services listed in Section 4.2. This Policy does not govern the practices of those third parties. We encourage you to review the privacy policies of:
We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
Your continued use of SafeHer after the effective date of any changes constitutes your acceptance of the updated Policy.
For privacy-related questions, requests, or concerns:
Email: privacy@safeher.qudex.in
Grievance Email: grievance@safeher.qudex.in
We are committed to resolving all queries promptly and fairly.